Managed Services

Solutions for End-to-end network design and implementation services encompassing WAN, LAN, security, wireless and optimisation.

• 24x7 call centre
  Single point of contact for all clients with a focus on the capture of incidents and speed escalation to a range of resolver groups.
• Monitoring and Alerting
  Advanced monitoring toolsets and robust processes identify and resolve issues early maximising availability for your business.
• Capability and Availability Management
  Capacity management to define and measure threshold levels, and application of industry leading practices to manage growth is critical to continued availability and stability.
• Service Desk
  Single point of contact for all clients with a focus on the capture of incidents and speed escalation to a range of resolver groups.
• Service Management
  Reporting, analysis, problem management and robust communications through excellent service delivery managers to ensure any service is delivered to its potential while driving continuous improvement in your business.
• Patching and Concurrency
  Environments are patched to levels in accordance with vendor guidelines. This is crucial to maintaining performance and avoiding vulnerability.
• National Operations Centre (NOC)
  Proactive and repeatable operational activities including backup management, tool-set administration, event and alert management, reporting and patching.
• Level 3 Support
  National Technical Practices (NTPs) provide specialist Level 3 support across all service lines. This is an escalation point for the Service Desk and NOC to respond, to and resolve incidents and requests following Service Level Agreements (SLAs).